GenAI · Website & WhatsApp

GenAI Sales & Support Chatbot for Website and WhatsApp

A generative-AI assistant that answers product and price queries, shares quotations, and replies from your company policies on your website and WhatsApp — and raises a support ticket for a human whenever it can’t confidently answer.

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Website + WhatsApp RAG over your docs Quotation generation Auto support tickets Human handoff
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The challenge

What businesses struggle with

Customers ask the same questions all day — prices, product fit, availability, delivery, return and warranty policy — across the website and WhatsApp. Teams lose hours on repetitive replies, leads go cold after hours, and inconsistent answers hurt trust.

Generic chatbots make this worse: they hallucinate, give wrong prices, and have no graceful fallback when they don’t know the answer, leaving customers frustrated.

Our solution

How we solve it

We build a generative-AI assistant grounded in your own content — product catalogues, price lists, brochures and policy documents — using retrieval-augmented generation (RAG) so answers come from your data, not the model’s imagination. It can compose quotations, answer price and product queries, and explain company policies in your brand voice.

Crucially, it knows its limits. When confidence is low or a request needs a human, it captures the customer’s details and question and automatically creates a support ticket for your team to resolve, so nothing falls through the cracks. It runs on both your website and WhatsApp, and we host and deploy the whole stack.

What you get

Key capabilities

Website + WhatsApp

One assistant, deployed on your site widget and your WhatsApp Business number.

Grounded answers (RAG)

Responses are drawn from your catalogues, price lists and policy docs.

Quotations & pricing

Generates quotes and answers price queries based on your current data.

Auto support tickets

Creates a ticket with the user’s details when it can’t answer, for human follow-up.

Multi-lingual

Understands and replies in the languages your customers actually use.

Guardrails

Policy-bound responses with safeguards against off-topic or unsafe replies.

Tech, hosting & deployment

Built and deployed properly

We deploy the chatbot, vector store and orchestration on secure cloud infrastructure with HTTPS, access controls and monitoring. It connects to the WhatsApp Business Cloud API and a lightweight website widget. Hosting can be on our managed infrastructure or your own cloud, and your knowledge base is updated whenever your products or policies change.

LLM (GenAI) RAG / vector DB WhatsApp Business API Webhooks Ticketing integration Node/Python

Outcomes

The difference it makes

  • Instant, consistent answers 24/7 on website and WhatsApp.
  • Fewer repetitive queries reaching your team.
  • Faster quotations and quicker lead responses.
  • No dropped questions — unanswered ones become tracked tickets.

Getting started

How to start with us

1

Share your knowledge

We collect your catalogues, price lists, FAQs and policy documents as the assistant’s source of truth.

2

Build & ground

We build the RAG assistant, define guardrails, quotation logic and the ticket-handoff rules.

3

Connect channels

We deploy the website widget and connect your WhatsApp Business number.

4

Launch & improve

We host it, review real conversations, and keep tuning accuracy and coverage.

FAQ

Questions people ask

How much does a GenAI chatbot cost?
Pricing is custom-quoted. It depends on channels (website, WhatsApp or both), the size of your knowledge base, integrations such as ticketing or CRM, expected message volume, and whether you want us to host and maintain it. Tell us your use case and we’ll send a tailored quote.
Will it make up prices or answers (hallucinate)?
We use retrieval-augmented generation, so the assistant answers from your approved documents rather than guessing. It is instructed to stay within that content, and when it isn’t confident it hands off to a human instead of inventing an answer — which is the safest behaviour for pricing and policy questions.
What happens when the bot can’t answer?
It collects the customer’s name, contact and question and automatically creates a support ticket for your team, then tells the customer a human will follow up. You resolve it from your inbox or ticketing tool, so no query is lost and customers never hit a dead end.
Can it work on WhatsApp as well as our website?
Yes. We deploy the same assistant as a website chat widget and on your WhatsApp Business number via the official WhatsApp Business Cloud API, so customers get consistent answers on whichever channel they prefer.
Is our data and our customers’ data secure?
Conversations and your knowledge base run on infrastructure we secure with HTTPS, access controls and monitoring, and can be hosted in your own cloud. We scope what the model can access, avoid training on your private data, and follow least-privilege access for any integrations.
Can it generate real quotations?
Yes. Given your price lists and quoting rules it can assemble itemised quotations and answer price queries. For complex or approval-bound quotes it can prepare a draft and route it to your team, combining speed with human control where it matters.
How do we keep its answers up to date?
When your prices, products or policies change, we update the underlying knowledge base and the assistant immediately reflects the new information. We can also set up a process for your team to update content directly.
Where do we start?
Start with a discovery call and a sample of your documents. We’ll scope channels, integrations and guardrails, then build a grounded prototype on your real content so you can test answer quality before going live.

Ready to explore this for your business?

Tell us your goals and we’ll scope an approach, share a tailored quote, and show you how we’d build, host and support it.

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